Commitment to Safety
Commitment to Safety
Jet Linx is a Proud Leader in Private Jet Safety
We make safety happen.
At Jet Linx, safety exists as a foundational principle and a guiding framework for all decisions. We are an International Business Aviation Council (IS-BAO) Stage 3 registered and ARGUS Platinum Elite safety rated operator, hold Wyvern Wingman status, and our pilots are all CAE SimuFlite or FlightSafety International trained. Every member of our team places safety at the front of each and every decision.
Safety is our priority one.
ARGUS Platinum Elite
The Platinum Elite rating is the highest level awarded by ARGUS (Aviation Research Group US). It is awarded to experienced operators who have a well-developed Safety Management System (SMS), a clear and workable Emergency Response Plan, effective policies and procedures, and documented records for all major aspects of Operations and Maintenance. Jet Linx maintained a Platinum rating since 2007, and was the first private aviation company to receive the Platinum Elite status when it was introduced in 2021.
IS-BAO Stage 3
The International Standard for Business Aircraft Operations IS-BAO is a code of best practices that serves as the gold standard for business aviation around the world. It was developed by the International Business Aviation Council (IBAC) in 2002 and has been endorsed by the National Business Aviation Association (NBAA). Stage 3, the most advanced level, is awarded only when safety management has become a fully engrained part of the company’s culture, and a positive culture of safety management has been sustained over time. Jet Linx has maintained a Stage 3 rating since 2015.
Operators that achieve the Wingman designation must meet the criteria in “The Wingman Standard.” They undergo an initial audit and then a followup audit every 24 months. This audit includes a two-day on-site visit by Wyvern’s safety advisors and carries requirements above and beyond standard air safety regulations. In addition, Wyvern sets strict minimum pilot hour requirements for both the pilot-in-command and the second-in-command. The Wingman operator has the strongest requirements for any 3rd party operator they use. Jet Linx has maintained a Wingman rating since 2014.
“It is so easy to take the familiar and routine things for granted, and assume safety is a given. Nothing could be further from the truth. We do not assume, we check and recheck. We make safety happen.”
Director of Safety
When it comes to administrative services necessary to manage pilots for your aircraft, we take care of everything. This includes hiring, training, scheduling, payroll, and benefits.
During the pilot hiring process, you’ll have the ability to review resumes, participate in the interview process, and provide final approval. We encourage Aircraft Management clients to be involved in this process.
Jet Linx Pilot Minimum Qualifications:
Airline Transport Pilot Rating
3,000 hours total flight time
500 hours total turbine time
250 PIC hours in aircraft time
Commercial Pilot Certificate with appropriate AC type rating
1,500 hours total flight time
50 hours total turbine time
50 PIC hours in aircraft time
How We Maintain Our Safety Standards
Safety Management System (SMS)
Jet Linx has a robust Safety Management System (SMS) that few other private aviation operators do! The SMS is designed for assessment and management of both planned changes and quality escapes. The SMS includes:
- Internal Evaluation Program – Scheduled, regular internal audits of every operations department
- Annual internal hands-on practice conducting safety risk assessments so employees understand their role and how to complete one
- Monthly safety audits of Base safety by the safety manager
- Base facility security reviews and upgrade investments
Crew Resource Management (CRM)
In 2007 we began sending our pilots through an industry-leading Crew Resource Management (CRM) training program to nurture better crew communication with the goal of creating a safer flight deck. The training includes Human Factors, Communication Skills, and Situational Awareness training.
Since 2007, we have taken it a step further by developing our own in-house CRM training program, since approved by the FAA. And because we believe so strongly in the platform, we also require team members who are an extension of the crew on the ground – our flight coordinators, Flight Concierge, maintenance technicians, and line service personnel – to attend CRM classes annually. In 2011, the FAA issued a statement making it mandatory for all companies to implement CRM training for their pilots.
Our pilots come to our National Operations Center (NOC) in person each year for two days of augmented in-person training about the most important concepts, including flight management, professionalism, human factors and threat and error management. This recurrent training contributes directly to enhanced flight safety. We only know of one other provider in our space exercising this level of care in training, with annual, face-to-face interaction and collaboration.
While our pilots are at the NOC, they spend time with our Flight Coordination team, offering a chance to immerse themselves in our processes and work collectively to improve operations.
Forbes Travel Guide Standards
All Jet Linx team members are trained by Forbes Travel Guide on the highest standards of professionalism. No other Part 135 carrier has taken steps to elevate and standardize service within their company to this level.
National Operations Center Support
Our National Operations Center (NOC) is staffed 24/7, monitoring and supporting operations with a dedicated team over 100 professionals. To augment this effort, we also employ an external vendor to monitor safety and security conditions at the destinations we fly to, alerting us to any issues.
Flight Risk Assessments
We don’t compromise on standards. A risk assessment occurs for every flight. This includes factors such as airport restrictions, weather, and pilot fatigue. Pilot fatigue is also actively monitored using industry leading software, an investment made by few companies in the private aviation industry.
We don’t outsource basic aircraft maintenance. Each Base has dedicated mechanics that are highly knowledgeable about the aircraft they work on. The work they do is further reviewed by the NOC maintenance team for quality control. Other companies completely outsource all maintenance, meaning someone different is always working on the aircraft. Our dedicated maintenance control managers on duty at the NOC ensure consistent quality and airworthiness.
Our pilots, mechanics and flight followers participate in a highly successful Aviation Safety Action Program (ASAP). Very few Part 135 operators have an ASAP, much less one that has 75% of their pilots contributing! Reporting programs like ASAP foster a culture of continuous improvement. With information gathered from ASAP reports, we don’t just treat the symptom – we analyze the systems and processes and proactively make changes when warranted to prevent negative outcomes.
Annual Safety Summit
Jet Linx is the only airline to hold an annual, all team Safety Summit. At this event, we cease all retail flight operations company-wide for a day to focus on safety. Industry experts from the NTSB, the FAA, and other safety-assurance companies speak, and we train all team members on Emergency Response and Safety Management. At this meeting, every team member actively signs the Company Safety Policy, reflecting their understanding, responsibilities and commitment to our safety standards.
Industry Safety Leadership
Jet Linx hosts small focus group symposium meetings quarterly with our vendors, insurers, industry leaders, and other Part 135 operators to keep moving the safety standards higher for the industry as a whole. Our Director of Safety trains other executives and safety professionals in various industries by speaking at Symposium events and academic institutions. We also work actively with the National Air Transportation Association (NATA) to ensure fuel quality at our Bases and destinations, leading a Part 135 industry push to assure enhanced fuel quality standards.
Safety & Security at Your Private Terminal
Our private terminals are truly private, reserved for Jet Linx members, aircraft owners, and their guests only. These spaces offer dedicated service in a private area, with only authorized personnel on site. Additional measures like security cameras and controlled entries ensure guest security. Most other part 135 carriers share a lobby at a Fixed Based Operator (FBO) with other unknown travelers.
Hangar space is also available at our Base locations, ensuring our aircraft are kept out of the elements. This reduces the likelihood of personal injury or aircraft damage.
Emergency Response Program
While we do all we can to maintain a safety culture that will prevent safety incidents, we are committed to company-wide preparation in case of an event. Many other private jet operators barely meet the minimums in this preparedness.
- We train all team members to respond to incidents and emergencies
- We train with our Base teams
- We team with an industry leader in humanitarian response for drills and active events
- We monitor security at client destinations real time and monitor our aircraft enroute for any unusual anomalies that could indicate difficulty – if we see something, we contact the flight department
Integrated Flight Following
We are constantly engaged in managing our flights and immediately provide inflight support if something is out of the ordinary on board or at a destination.
Aircraft-Specific Pilot Assignments
At Jet Linx, our pilots are not only trained to the highest standards of airmanship, but also assigned to a specific tail number. They know their aircraft with the familiarity and understanding that one knows their own car.