In each edition of My Home Base, we feature a member of the Jet Linx team from across the country and showcase what they feel makes their Jet Linx location and their city special. In this edition, Shawnna Innis, Jet Linx Business Process Analyst.

Favorite part of your job: You know how breathtaking it is to look out the airplane window and watch the ground pass below as you fly to your destination? I feel like that is what my job is like! I get to glide overhead and watch how everything works together, landing when it’s time to more closely observe and participate.

Describe the Jet Linx experience/team in one word: Kaizen. It is a Japanese term meaning “change for the better” and describes the core principle of Lean Management. Continuous improvement is a goal of every team member at Jet Linx.

Favorite Jet Linx memory or experience: Complimenting my word describing Jet Linx, my favorite memory to date was sitting in the training room where Lean Management was being taught and Jamie Walker, Jet Linx President & CEO, made the comment, “Jet Linx has always been a continuous improvement company – Lean just gives us a framework to define what we’ve always done.”  It was my second week and I appreciated that comment because it is evident that Jet Linx has a history of changing for the better, as seen in the people and the culture here.

Favorite thing about Omaha: The food and drink scene. I like that with my many interests there is always something that satisfies

Little known fact about yourself, or favorite hobby: My degree is actually in psychology – I love personality tests and the complexities of how people interact with everything and one around them.

What might someone find surprising about your job? Some compare process-mapping sessions to therapy.  It can be a cathartic experience to take a step back from the daily grind and talk through what works, what does not and collaborate with others on how solve problems.