In September of 2019, Jet Linx and Forbes Travel Guide (FTG) announced a groundbreaking partnership. FTG is the world-renowned independent global rating system for luxury hotels, restaurants and spas. Forbes offers support services for industries that prioritize service excellence, but until late last year, the proprietary training was not offered in the private aviation industry.

The strategic alliance between Jet Linx and FTG was hailed as a gamechanger for the private aviation industry, setting a new precedent for service in private aviation. The training has enabled Jet Linx to establish and implement FTG standards of luxury service excellence. Jet Linx has also collaborated with FTG to create customized standards of service excellence specific to private aviation.

Prior to the arrangement with FTG, Jet Linx was already an industry-leader in terms of customer-centric service culture. With the announcement in September, a path to even greater success was laid out, promoting service excellence on a holistic level.

“Our industry has extensive regulatory and operational standards for companies to comply with, but it has never set a customer service standard — until now. Our partnership with Forbes Travel Guide will transform the private jet travel industry and set an unrivaled standard of service excellence for our clients,” said Jamie Walker, President and CEO of Jet Linx Aviation.