Forbes Travel Guide Service Standards
Forbes Travel Guide Service Standards
This is Five-Star Private Aviation
Jet Linx has been selected to represent the best products and services in the luxury hospitality industry for private aviation, evaluated to meet the rigorous Forbes Travel Guide standards for luxury and excellence.
We haven’t just set the bar for superior service.
We’re soaring beyond it.
The groundbreaking Jet Linx and Forbes Travel Guide (FTG) collaboration is the first of its kind and has transformed the private jet travel industry, offering unparalleled standards of service excellence for Jet Linx Members and Aircraft Owners. While Jet Linx already adopts a customer-focused model, the partnership with FTG further enhanced the Five-Star service culture mindset.
As the only independent, global rating system for luxury hotels, restaurants, spas, and now private aviation, FTG comprehensively assesses and trains all Jet Linx Flight Concierge team members at each Jet Linx Base nationwide on an ongoing basis.
FTG’s standards fall into nine classifications, each an element of creating a memorable guest experience:
• Elements of luxury
• Guest comfort & convenience
• Graciousness, thoughtfulness & sense of personalized service
• Cleanliness & condition
• Courtesy & manners
• Food & beverage quality
• Staff appearance
• Technical skill, knowledge & execution
• Efficiency
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