10 Locations, One Talented Team at Jet Linx Private Jets: A look inside Client Services

Jet Linx Client Service Specialists from across the country gathered in Omaha last week for recurrent training at the Jet Linx National Operations Center. The Jet Linx Client Services team is responsible for on-the-ground assistance with all private jet clients and aircraft owners, providing everything from trip quotes to ground transportation arrangements to providing your favorite beverage on board your next flight.

Client Services members who visited the NOC met with representatives from all departments that support their efforts in the field. These meetings allowed for sharing best practices and discussing new ideas – each conversation reflecting an effort to better serve our clients. “It was great keeping up and growing relationships with Flight Coordination & Fleet Optimization,” said Kaitlyn Smith, Jet Linx Indy Client Service Specialist. “We were able to have discussions with the other CS reps, brainstorm about how to make our base better and get ideas from the other girls about how they do things that I can take back to Indy.”

Sarah Keith from San Antonio agreed with Smith on the benefits of training together. “Being able to come back after our initial training and put faces to names and emails was fantastic,” Keith explained. “We get so much initial training, and now that we understand our roles more we can come back and work together to mold what we already know and get good feedback from each other.”

“Being able to have team members from across the country come together and enhance their learning brings incredible value,” said Missy Kemp, Client Services & Training Manager. “These team members develop a sense of community, share best practices, build relationships with the National Operations Center teams, and learn valuable skills crucial to their personal development. At Jet Linx, we pride ourselves on the Client Service Specialists’ ability to develop and maintain relationships with our clients. These sessions further their ability, as our goal is to provide them with the tools to be successful in their position.”

Above, from left to right: Ashley Way, Omaha; Danielle Meier, Dallas; Kaitlyn Smith, Indy; Missy Kemp, Client Services & Training Manager; Cherry Goggin, Tulsa; Natalie Snodgrass, Atlanta; Katarina Page, Denver; Sarah Keith, San Antonio; Crystal Rowe, Omaha.